1 min read. Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Adapt this hotel receptionist job description to meet your own needs. Zoom interviews are becoming increasingly popular. Feel free to use this receptionist job description to create your next job application. In smaller hotels that do not offer an on-site or on-call concierge, the front desk staff usually tries to assist in finding exactly what the guest is looking for. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. To effectively and efficiently carry out all aspects of the reservations agent’s duties to the standards of the hotel and company thereby, achieving continued guest satisfaction To assist the Reservations Manger in communicating with all members of Reception, Heads of Department and local hotels … Reservationists generally work with the public, booking reservations and assisting with related tasks, such as with transportation to or from a hotel. Duties and responsibilities of hotel receptionist? Certified Travel Associate (CTA) or Certified Travel Counselor (CTC), preferred. © Copyright 2020   |   Best-Job-Interview.com   |   All Rights Reserved. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner. Also, you will need to be familiar with heating and air conditioning units, electrical wiring and plumbing, and how to troubleshoot, fix or replace these items. Prospective students who searched for Travel Administrator: Job Description, Duties and Requirements found the following information relevant and useful. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Hotel accountant job description. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This excellent hotel receptionist resume example can easily be adapted for your own use. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. Larger hotels may have more positions, such as loss prevention officer, security guards, bell boys, concierge and shuttle drivers. Processes reservations from the sales office, other hotel departments, and travel agents. Assistant Front Office Manager. To be responsible for welcoming guests and handling any complaints. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation Associate’s performance. A reservation agent fulfills a very responsible and vital job as he or she is responsible for providing information to customers by use of telephone and other communication media.They may be employed by various agencies involved in reserving travel places for travelers. As the host or hostess you will be responsible to keep the bar stocked at all times, clean up any messes, brew coffee, wash dishes, break down the breakfast bar and wash the breakfast dishes. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Many hotels may also offer a shuttle service if they are close to an airport, amusement park or other guest attraction. Other aspects of the job can include meeting and greeting clients, liaising with the hotel concierge, answering emails and telephone enquiries, and working with the rest of the reservationist team to build customer relations and field complaints. Other tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. A smooth-operating hotel needs workers in departments with diverse responsibilities dependent on one another. Plan and coordinate the provision of friendly, efficient services to guests able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Find out how to turn down a job interview. able to ensure accuracy in all operations. Key Duties and Responsibilities: − To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries. This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new hotel reservations agent job. All employee terminations and new hires will be your responsibility. As a laundry person, you would be required to also remove stains that may be in any linens, when possible. Respond to incoming calls. You will also have the authority to set hotel service standards as well as choose extra services or amenities to make the hotel more appealing to travelers. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. A hotel maintenance person will ensure that just about everything in the hotel is in proper working order. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. You will also strip every linen off each bed and make each bed according to the hotel standards. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. To administer all routes of reservations to ensure that room bookings are made and recorded accurately. Hotel reservation desk clerks' responsibilities include checking guests in and out, assigning guests to appropriate rooms, informing the public about the hotel and the amenities it provides and answering any questions or resolving issues the guests run into once they arrive. How to find and apply for the right entry level jobs for you. 18. Other common job titles include guest relations associate or front office agent. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. "Walk me through your resume" is often asked at the start of a job interview. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Maintains all elements of the reservations system to ensure information is accurate and up-to-date. Job description and salary for the role of front office manager. the main duty of the reservation officer is to reserve a rooms for guest by phone, mail, online whatever this main duty of the reservation officer. Hotel reservation agents take on a wide range of tasks to ensure their guests enjoy their stay. Monitors the customer accounts and till accounts 3. To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient booking service for a multisite brand; our Reservations Executives are meticulous at administration ensuring that every detail of a customer’s booking has been accurately recorded following established procedures. Reservation Agent Job Profile and Description. ... Reservations manager job description. JOB DESCRIPTION: BOOKINGS & RESERVATIONS ASSISTANT − To ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system. … hotel front desk agent job Profile and description area before the shift for the right choice the. Elements of the responsibilities and requirements of the reservations system to ensure information is accurate and up-to-date tasks ensure! When hiring employees for your hotel, bed & breakfast or resort working order cable, fax or central systems! 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