If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. Get your answers by asking now. Sooner or later a package will go out with an incorrect address or for some reason you may need to stop the package from being delivered. Get right away online with your credit card and dispute the charges for not receiving the item. That it came into your possession through no mistake of yours isn't the point. If the package had fallen off of the truck and the drivers didn't realize it, and you took it home and used it, then it would be theft. Don’t Try to Keep Packages Received By Mistake Companies will be alerted by the sender or their tracking system that the shipment wasn’t delivered to the right address. Keeping it would be theft on your part, since the package isn't yours. Now, the person who it was delivered to didnt send it back to UPS for re-delivery to me or whatever. If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. I have explained that it was a couriers mistake, and that the label clearly showed that the package was not for them, never had their name or address on it. UPS delivered the package my wife ordered from from Newport News to a number that was close but not correct. And then there was this one lady who reported one of the 7 packages I delivered the day before missing and had to do a follow up. You have absolutely no legal/ethical responsibility to correct the errors of a huge, faceless, incompetent corporation. Refuse Delivery. Is it my responsiblity to deliver it to the right people (I am presently on crutches right now). I received another package a month ago for someone else, and from what I have researched if the package is delivered to me in error legally it is mine to keep, and the delivery company or the shipper is responsible for replacing the package. Have a happy Turkey Day and don't eat any honey baked ham. What happens when UPS delivers a package to the wrong address? Only UPS keeps your packages within your control. I have been on the phone with UPS and they are stating that I have to work directly with you that they cannot open an investigation per your shops request. She ordered from Walmart which delivers through FedEx. What can I do, as I see it its theft - do i involve the police or courts to claim the money back, as Im out of pocket by £210 as this is what the gift cost, and have to send the 1st recipient the goods again So, I order a package, and this is what happens.FYI: I live in IL, about an hour away from both Addison, and Hodgkins, both of which are "delivery hubs" I've seen packages arrive at right before being sent to my city, then delivered Can I put lights on my truck if I’m a volunteer firefighter? What to do if USPS Misdelivered Mail to my Address? Hello, When I got home this evening, there were 2 packages at my front door. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. Can I take him to court? UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. Same zip code and It is your responsibility to contact UPS and inform them of their mistake. It was signed for by someone I do not know and cannot locate. It is the responsibility of UPS to make certain the package got to the intended party, not your responsibility. GetHuman4680948 did not yet indicate what UPS should do to make this right. Primarily you must contact the FedEx helpline number as soon as possible. So, my sister sent me a UPS package. These people really missed the point. For example, if you purchase prescription medication, perishable items or high value merchandise, the sender may decide to deliver only to your address or require your signature. right address, wrong name I partially opened it before realizing it wasn't mine (I do a ton of online shopping). I told … If you realize that you shipped a package to the wrong address, DHL has excellent customer service and will work with you to get the package delivered to the correct location. Obviously the driver delivered my package to the wrong address. But it was delivered to the wrong address. Shipments that don't require a signature can be left in a safe place at the driver's discretion. Steps to take will vary by carrier. UPS delivered to a wrong address, what can I do now? However, contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". Thank you very much in advance. Can They Prove Evidence/Weapons Thrown in Garbage Belongs to You? All you should have done was notify UPS of their mistake. it's so hard not to let it be intimidating. Hi, I’m a new seller. Your only responsibility is a courtesy to call UPS and explain they delivered to the wrong address. How do you prosecute someone who commits murder by Covid-19? You know it isn't yours and where it come from. call 1800 pick ups. I have been on the phone with UPS and they are … Company rep I had ordered from tracked it to an address in Arkansas, and then told me they would ship a replacement, which they did. A complaint about the wrong delivery address, according to the picture is not your residence, request a full refund. Your neighbor is wrong. It isn't yours and you know that it isn't yours. No one actually knows where the package is, so no one is going to come looking for it. It was not your reponsibility to deliver it to the right place, nor to keep it. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. Contact the previous owners and see if they had accepted the shipment, or they have sent it back. This is absolutely ridiculous and I want either a full refund or the product that I have ordered no later than close of business on 10.04.17.+ So you contact the people it belongs to (the delivery service). In none of these cases was I required to sign for any of these packages. Husband answers and has no idea what I'm talking about until I explain what a UPS follow-up is. If the package was delivered to a neighbor or released without a signature and has not been opened, you have five business days from the day of delivery to request a Return to Sender. If you sent something to the wrong address, you will need to contact the mail carrier and/or seller to try to correct the error and get the package delivered to the correct address. I opened it not realizing it wasn't addressed to me. I am asking for a friend of mine. Package delivered to wrong address. UPS doesn't care who is SOL. The company is alerted either by the sender or by the company’s internal tracking system. However, his package was delivered to a completely different address in a completely different town with a different distribution center but UPS refuses to open a case unless the seller opens a case with them as they claim that they did nothing wrong. Free guarantee is no way I could find to report it to Amazon but there with... Explain they delivered it to your address, you should have done was UPS! Number that was plainly visible on the address on the box open it and explain they delivered the to! 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